CUSTOMER SUCCESS ASSOCIATE

As a Viewlogies "View Concierge" or virtual success specialist, you’ll play an instrumental role in scaling our customers' efforts to serve families during a funeral or memorial service. The engagements with our customers will focus on initial customer onboarding as well as continued account optimization, and will include both personalized one-to-one conversations and one-to-many meetings.

The ideal candidate is a resourceful problem solver who enjoys helping customers about topics both big and small. 

LOCATION

San Francisco or Remote

EMPLOYMENT TYPE

Contract to Hire

What You’ll Do

  • Collaborate with Funeral Directors and Family Counselors to work together on how to deliver funeral streaming in order to go above and beyond

  • Execute excellent conversation and presentation skills to keep customers engaged, even in virtual settings

  • Conduct virtual meetings both one-on-one and at-scale to measure impact and efficacy

  • Maintain a high level of integrity, empathy, and business acumen across multiple customers at one time, connecting trends as you go

Who You are

  • 1+ years interacting with customers in a Sales, Marketing, Success, or Training role

  • Self-starter with strong project management skills and an ability to multitask

  • Excellent communication and interpersonal skills as well as eloquent writing skills

  • Curious by nature with an eagerness to experiment and iterate on new insights

  • Empathy and an outstanding ability to understand customer needs

  • Bachelors of Arts degree, Bachelor of Science degree, or equivalent experience a plus